…our customer service is equal to a great customer experience.
We strive on making customer experience a great and delightful. Customers feeling about their interactions with suppliers are influence by factors that are the core of our existence:
Time is the one thing even the richest customer dosen’t have enough of. Quick accessibility. Quick response. Quick turn- around. Shortest possible time to Market. Experience to interpret and resolve problems.
Customers need to believe that your employees are good at what they do. Knowledge in products, services, policies, issues and other relevant subject matters are key.
Customers are not numbers. They want and must feel valued and understood. The ability to personalize your interactions with customers across all channels, whether that means knowing their name, their previously expressed preferences, or the particulars of their current situation.
Customers like knowing that you care. Courteous language. Empathetic tone. Follow up calls to check on their satisfaction. E-mail alert. Latest tips on product value they already purchased. Easier access to problem solving or information.
We appreciate our customers comments on our customer service awareness or unawareness…